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Fraud & Cost Prevention for Business Mobile Phones

We put effective precautions in place to protect you against mobile phone hacking attempts and from accidentally overspending on your tariff allowance.

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We will quickly alert you to any unusual activity recorded from your mobile device

As part of our standard service, we equip all our mobile phones with a quick and effective fraud and cost prevention system.

Our alert systems are constantly monitored by our team, which means that we can act quickly to any potential hacking attempt to ensure no further damage is done.

Don’t hesitate to contact our team of telecommunication experts for further information regarding our fraud and cost prevention system for mobile phones on 01202 514444.

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GDPR*

Why is fraud and cost prevention essential for business mobiles?

SIM-swap fraud is a growing threat facing both private and business mobile phone owners. This is when fraudsters manage to acquire enough information about you to convince your mobile provider to transfer your number onto another SIM card; they then use this to steal the verification codes for your online bank accounts.

The average amount recorded as stolen per victim of SIM-swap scams was £4,000 according to Action Fraud. It’s therefore essential that your business mobiles are properly protected against a potential attack by fraudsters that want to exploit your personal details for their own use.

The close relationship we have with our clients means that we can ensure you never fall victim to a SIM-swap scam. Don't hesitate to contact our team to discuss how our fraud prevention system for mobiles can benefit your business!

Fraud and cost prevention for business mobile phones

Town & Country Communications has an alert system in place to catch any unusual activity on our clients’ business mobiles, including:

  • Exceeding data limits
  • Use of the phone in a country which is not supported in a country with a cheaper tariff
  • Exceeding minute and text allowances
  • Calls to international numbers from the UK

Having all of these alerts in place allows us to be proactive and not just alert the user of the mobile phone but the main bill payer/finance director, so they can make a decision on how best to proceed.

We can also set data alerts at 50%, 80% and 100%, which is emailed to the user so they are aware of their usage throughout the month. This gives them the option to add more data if they feel they need more.

You define the parameters by which they want your mobile to be governed, which gives you total flexibility and control when it comes to receiving alerts.

Contact Town & Country today to find out more about our flexible mobile phone contracts for businesses in the South!

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Protect your business against fraud with Town & Country Communications

Don’t let fraudsters turn your business on its head. Town & Country's mobile phone fraud protection stops fraudsters in their tracks, so you can have peace of mind that your data and finances will stay secure. Get a free quote online or call us on 01202 514444 to learn more!

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Fraud & cost prevention FAQs

Our services can help protect against a variety of fraudulent activities, including:

  • SIM swap fraud: Hackers take control of a phone number by switching the SIM card, allowing them to intercept calls, texts, and even access financial accounts linked to the number. This can be a major security risk, causing financial loss and reputational damage.
  • Premium service fraud: Malicious apps or websites can subscribe your phone to expensive premium services without your knowledge. These charges can quickly add up, eating into your budget and leaving you with unexpected bills.
  • International roaming fraud: Fraudsters can exploit vulnerabilities in international roaming charges, racking up significant bills for unauthorised calls or data usage. This can be a major concern, especially for businesses with employees who travel internationally.

Our protection goes beyond common scams. We're proactive in staying ahead of the latest scams and fraud methods and adapt our services accordingly, so you can be confident your business is shielded from whatever comes its way.

Our fraud prevention system uses real-time monitoring and analytics to identify suspicious activity. This includes:

  • Unusual call patterns: High call volume, international calls to high-risk destinations, or calls made outside of regular business hours can trigger alerts. These patterns may indicate unauthorised use or attempts to exploit vulnerabilities.
  • Suspicious data usage: Spikes in data usage, particularly when roaming, can be flagged for review. This could be a sign of malware on a device or someone using the phone for personal high-bandwidth activities like video streaming.
  • SIM swap detection: We can notify you immediately of any attempt to switch the SIM card associated with your business line. This allows for quick intervention to prevent unauthorised access and potential fraud.

Absolutely! You can set individual spending limits for each line, allowing you to control data usage, roaming charges, and international calls. You can also choose to block specific types of services, like premium SMS or international calls.

There’s no hard-and-fast answer to this, as the cost will depend on the specific features you choose and the number of phones you have. However, the potential savings from preventing even a single incident of fraud can easily outweigh the cost of the service.

We understand the importance of employee privacy. Our fraud prevention services are designed to identify suspicious activity on the network level, not monitor individual employee communications or track their location.

Our services are designed to work with a wide range of mobile devices, including smartphones and tablets, regardless of the operating system. We can advise you on compatibility with your specific device fleet.

Absolutely! Fraudulent activity can happen to any business, big or small. Our services offer a cost-effective way to protect your business from unexpected charges and security risks, even with a small number of phones.

If you receive an alert or notice suspicious activity on one of your team’s mobile phones, our team are here to help. We can assist with investigating the issue and taking steps to prevent further damage.

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