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Have you ever experienced crackling audio, dropped calls, or frustrating delays while using a phone system? For businesses relying on VoIP telephone systems, the problem often lies not in the technology itself but in the router. A standard router may support basic internet functions, but VoIP demands features like Quality of Service (QoS). Yet, for best performance, it must also disable the Session Initiation Protocol Application Layer Gateway (SIP ALG). Without these capabilities, your calls could suffer.
At Town & Country Communications, we tailor VoIP solutions for businesses. Our team will ensure that their communication systems are reliable and cost-effective. In this article, we’ll explore how the right router can solve these issues. We'll provide guidance on testing compatibility and explain when an upgrade might be necessary. By visiting Ofcom, you can learn more about the transition to VoIP and the UK’s PSTN switch-off in 2027. For further details on optimising your VoIP setup, check out our Expert Guide: How to Fix Issues with Your VoIP Phone.
VoIP, or Voice over Internet Protocol, is a modern way of making phone calls that doesn’t rely on traditional phone lines. Instead, it uses the internet to send voice data as digital packets. This technology, often called digital telephony, lets businesses stay connected without physical infrastructure.
Internet-based phone systems can help businesses enjoy reliable communication while cutting costs. Learn more in our Ultimate Guide to VoIP.
The UK’s telecommunications landscape is undergoing a major transformation. By 2027, the traditional Public Switched Telephone Network (PSTN) will be retired. Why? To make way for digital communication solutions like VoIP. BT suggests this will create a more reliable, scalable, and cost-effective business infrastructure. They also say that it provides more advanced features and flexibility by leveraging cloud infrastructure. With the PSTN switch-off in 2027, businesses must adopt VoIP to future-proof their operations. It's no longer an optional choice. By transitioning early, companies can avoid disruptions and fully utilise modern communication features.
Yes, most routers support basic internet functionality. However, not all VoIP telephone systems can handle the unique requirements. This can result in poor call quality, dropped calls, or latency issues.
Does your business operate in multi-site locations or experience high call volumes? If so, investing in a VoIP-compatible router can significantly improve communication efficiency.
It’s easy to assume that any router will work with VoIP, but this isn’t always true and misunderstanding the technology can lead to costly mistakes.
Many believe a router can support VoIP if it connects to the internet. However, consumer-grade routers, like QoS and dual-band support, often lack advanced features. Ultimately, this lack of advanced features can hurt performance.
Contrary to popular belief, you don’t always need a new router. Small businesses with low VoIP traffic can optimise their equipment by adjusting settings, such as disabling SIP ALG.
The router is key to VoIP performance, but the provider's platform manages many advanced VoIP features. These include call recording and voicemail-to-email. Businesses can still benefit from these features even with a basic router if the provider supports them.
Looking to troubleshoot? For actionable tips, visit our Expert Guide: How to Fix Issues with Your VoIP Phone.
Before upgrading, it's worth testing your existing router to see if it meets the demands of your VoIP telephone system.
Check your router's manual or online resources to ensure it supports QoS and has a SIP ALG toggle.
Use VoIP-specific testing apps to measure jitter, latency, and packet loss during calls.
Speak to your VoIP provider or an IT consultant for a professional assessment. At Town & Country Communications, we can help you optimise or upgrade your system.
Sometimes, optimising an existing router isn't enough. If you're experiencing persistent issues, upgrading to a VoIP-compatible router is often the best solution.
Look for models with dual or tri-band capabilities, custom QoS settings, and VoIP-friendly firmware. For more advice, explore our 5 Key Pieces of IT Equipment You Need in Your Office.
No, not all routers are compatible, but many support basic functionality. Features like QoS and disabling SIP ALG are crucial for optimal performance. Without these, your calls may experience disruptions or poor quality.
Review your router's manual for QoS and SIP ALG toggle features. Alternatively, consult a professional to assess your setup and test your call quality.
An incompatible router may cause jitter, latency, dropped calls, or one-way audio. Optimising settings can help, but in some cases, an upgrade is necessary.
Upgrade if you experience persistent call issues, your router lacks QoS, or you have increased traffic. Advanced routers ensure better performance and reliability.
Disabling SIP ALG, prioritising traffic with QoS, and reducing congestion can optimise many routers. However, upgrading may still be required for high-demand businesses.
Your communication deserves more – upgrade with VoIP.
Communication is key to business success, and VoIP telephone systems are a modern, efficient solution. However, without the right router and setup, you risk poor call quality and frustrating disruptions. So, why let outdated equipment hold you back? With VoIP, you can enjoy crystal-clear calls, robust features, and big cost savings – all designed to grow with your business. At Town & Country Communications, we've been empowering businesses for over 30 years. Let us help you discover the difference a tailored VoIP phone system can make. Don't wait! Contact us for a free, no-obligation consultation.
Take the first step towards reliable, cost-effective communication today – call 01202 514444 or visit our site now.
